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Sound Technology offers repair & calibration and/or calibration
adjustment only services. |
C A L I B R A T I O N – R E
P A I R – M A I N T E N A N C E – R E S T O R A T I O N |
MODEL |
INSTRUMENT |
RATE-I 1 – 12 Month |
RATE-II 13 – 24 Month |
RATE-III 25 – 36 Month |
RATE-IV 37 – 48 Month |
RATE-V 49 – 60 Month |
M2M-IoT STDataLive Other |
RUGGED
EMBEDDED COMPUTING PLATFORMS Remote Monitoring System Integrated M2M-IoT Gateway Specify Model/Configuration |
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ST400 ST500 ST7800 |
EMBEDDED
DATA ACQUISITION Web-Enabled Recorder Mobile Data Recorder SoundScape Monitoring System Embedded ARM DAQ |
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ST190RCA ST190BNC ST219DAQ ST800SV ST200 ST300DAQ ST300UWA |
PORTABLE
DSP INSTRUMENTS Personal Sound System (USB) Professional Sound/DAQ System
(USB) Dynamic Signal Acquisition
System (USB) Precision Acquisition System (USB) Sound & Vibration DAQ
(Ethernet) Sensor Signal Conditioner/DAQ
Frontend Acoustics & Vibration DAQ Underwater Acoustics Optional: GPS 300 Series: Specify back panel configuration… USB, Ethernet, CAN, RS232, USB
Flash |
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RUGGED
MODULAR TEST & MEASUREMENT Specify Mainframe Modules & Configuration |
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1000A 1100A 1020A 1200A 1400A 1410A 1700A/B 1701A 1710A 1500A 1501A 1510A 1530A 2100A/B 2200A/B 2000A/B 3100A/B 3200A/B 3000A/B RTA4000 dbx-1 |
EMBEDDED INSTRUMENTS FM
Alignment Generator Stereo
Test Panel Low Distortion Audio Oscillator Low
Distortion Broadcast Audio Oscillator Distortion
Measurement System Tape
Recorder Test System Programmable
Audio/Function Generator Programmable
Audio/Function Generator Real-Time Acoustic Analyzer/Monitor Real-Time
Acoustic Analyzer |
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SERVICE FLAT RATES Warranty
Repair applies IF, your last service interval is within 90 days. RATE-I: Applies IF, your last service interval is
between 1 - 12 months (annual
calibration, includes minor repair/updates). RATE-II: Applies IF, your last service interval is
between 13 - 24 months (within
2 year span). RATE-III: Applies
IF, your last service interval is
between 25 - 36 months
(within 3 year span). RATE-IV: Applies IF, your last service interval is
between 37 - 48 months
(within 4 year span). RATE-V: Applies IF, your last service interval is
between 49 - 60 months
(within 5 span). Note: IF your last service interval exceeds 60 months (5 years),
incremental service charges may apply depending on last service interval, general
unit condition plus associated PCO/ECO, firmware and other applicable updates
or restoration required to achieve optimal operation. Service
rates depend on last service interval and associated technical problems. Applicable service rates
include standard services for normal use and is intended for
instruments that have been properly maintained by qualified authorized ST
service personnel within acceptable maintenance intervals. Flat
rates do not include worn, broken or damaged parts, and/or replacement:
CRT’s, plug-in boards, switches, wire harnesses, connectors, blown
transformers or damaged circuit boards caused from excessive current, high-voltage
surges or other causes. A Service Status
Report will be provided along with a final QC/Proof Of Performance report. |
INSTRUMENT STATUS IF
you want to make arrangements for repair & calibration services and/or
want the current base-line FLAT RATES… email the following: a) Model Number: (reference tag on back
of unit) b) Serial Number: (reference tag on back
of unit) c) Options: (reference tag on back of
unit) d) Last Service Date: (reference tag on
unit; if not located, specify “unknown”) e) Unit Status: (is unit operational and
mainly need calibration, minor repairs and applicable updates)? f) Electrical Status: Any known
electrical or operational issues? (provide
description if applicable) g) Missing Components: Any known hardware,
knobs, switches, cursors, feet, or other components/subsystems? (provide
description if applicable) |
INSTRUMENT ASSESSMENT Upon
receipt of your instrument, an incoming inspection and assessment will be
conducted to verify operation and general condition. If the standard flat rate applies and/or if
other arrangements have been made, unless you have specifically requested a
‘calibration service only’, factory services will be rendered without further
notice. Note: Instruments requiring repair, also require
system calibration. If your last
factory maintenance interval exceeds 24 months, calibration adjustment only
services are subject to review by authorized factory service personnel. |
TEST & MEASUREMENT VINTAGE TEST GEAR: As many of ST’s legacy instruments have been reliably
operational in the field for decades – many have reached highly valued vintage
test gear status. These precision
instruments require highly specialized mixed technology expertise, unique
test setups and often require hand selected graded components and parts to
maintain ultra-high performance standards; therefore, depending on specific unit
condition, vintage and depth of disassembly/assembly required during the
service process, it may be determined that certain functionality or
performance criteria may not be possible within the target or budgeted cost
range; if this occurs, a service representative will make contact to discuss available
options & solutions. |
S E R V I C E C E N T E R W A R R A N T Y . . .
Labor & Parts are warranted for a period of 90 Days from ship date. |