DATA ANALYSIS  | PORTABLE USB DAQ | SUPPORT GROUP EMAIL

 

Sound Technology offers repair & calibration and/or calibration adjustment only services. 
The special ‘Cal Adjustment’ service option brings instruments that do not require repair to factory published specifications.

 

 

C A L I B R A T I O N – R E P A I R – M A I N T E N A N C E – R E S T O R A T I O N

 

MODEL

INSTRUMENT

RATE-I

1 – 12 Month
Annual Service

RATE-II

13 – 24 Month
Service Interval

RATE-III

25 – 36 Month
Service Interval

RATE-IV

37 – 48 Month
Service Interval

RATE-V

49 – 60 Month
Service Interval

 

M2M-IoT

STDataLive

Other

RUGGED EMBEDDED COMPUTING PLATFORMS

Remote Monitoring System

Integrated M2M-IoT Gateway

Specify Model/Configuration

 

 

 

 

 

 

ST400

ST500
ST1400

ST7800

EMBEDDED DATA ACQUISITION

Web-Enabled Recorder

Mobile Data Recorder

SoundScape Monitoring System

Embedded ARM DAQ

 

 

 

 

 

 

ST190RCA

ST190BNC
ST191DSA

ST219DAQ

ST800SV

ST200

ST300DAQ

ST300UWA

PORTABLE DSP INSTRUMENTS

Personal Sound System (USB)

Professional Sound/DAQ System (USB)

Dynamic Signal Acquisition System (USB)

Precision Acquisition System (USB)

Sound & Vibration DAQ (Ethernet)

Sensor Signal Conditioner/DAQ Frontend

Acoustics & Vibration DAQ

Underwater Acoustics

Optional: GPS

300 Series: Specify back panel configuration…

USB, Ethernet, CAN, RS232, USB Flash

 

 

 

 

 

 

RUGGED MODULAR TEST & MEASUREMENT

Specify Mainframe Modules & Configuration

 

 

 

 

 

 

1000A

1100A

1020A

1200A

1400A

1410A

1700A/B

1701A

1710A

1500A

1501A

1510A

1530A

2100A/B

2200A/B

2000A/B

3100A/B

3200A/B

3000A/B

RTA4000

dbx-1

EMBEDDED INSTRUMENTS

FM Alignment Generator
FM Signal Conditioner
Precision FM Alignment Generator

Stereo Test Panel

Low Distortion Audio Oscillator

Low Distortion Broadcast Audio Oscillator

Distortion Measurement System
Precision Distortion Measurement System
Professional Distortion Measurement System

Tape Recorder Test System
Balancing System
Tape Recorder/Audio Test System
BTSC MTS Stereo Television Test System

Programmable Audio/Function Generator
Intelligent Auto Tracking Audio Analyzer
Audio Test System

Programmable Audio/Function Generator
Intelligent Auto Tracking Audio Analyzer
Audio Test System (3100 + 3200/single case)

Real-Time Acoustic Analyzer/Monitor

Real-Time Acoustic Analyzer

 

 

 

 

 

 

SERVICE FLAT RATES

Warranty Repair applies IF, your last service interval is within 90 days.

RATE-I: Applies IF, your last service interval is between 1 - 12 months (annual calibration, includes minor repair/updates).

RATE-II: Applies IF, your last service interval is between 13 - 24 months (within 2 year span).

RATE-III: Applies IF, your last service interval is between 25 - 36 months (within 3 year span).

RATE-IV: Applies IF, your last service interval is between 37 - 48 months (within 4 year span).

RATE-V: Applies IF, your last service interval is between 49 - 60 months (within 5 span).

Note:  IF your last service interval exceeds 60 months (5 years), incremental service charges may apply depending on last service interval, general unit condition plus associated PCO/ECO, firmware and other applicable updates or restoration required to achieve optimal operation.

Service rates depend on last service interval and associated technical problems.  Applicable service rates include standard services for normal use and is intended for instruments that have been properly maintained by qualified authorized ST service personnel within acceptable maintenance intervals. 

Flat rates do not include worn, broken or damaged parts, and/or replacement: CRT’s, plug-in boards, switches, wire harnesses, connectors, blown transformers or damaged circuit boards caused from excessive current, high-voltage surges or other causes.  A Service Status Report will be provided along with a final QC/Proof Of Performance report.

INSTRUMENT STATUS

IF you want to make arrangements for repair & calibration services and/or want the current base-line FLAT RATES… email the following:

a) Model Number: (reference tag on back of unit)

b) Serial Number: (reference tag on back of unit)

c) Options: (reference tag on back of unit)

d) Last Service Date: (reference tag on unit; if not located, specify “unknown”)

e) Unit Status: (is unit operational and mainly need calibration, minor repairs and applicable updates)?

f) Electrical Status: Any known electrical or operational issues? (provide description if applicable)

g) Missing Components: Any known hardware, knobs, switches, cursors, feet, or other components/subsystems? (provide description if applicable)

INSTRUMENT ASSESSMENT

Upon receipt of your instrument, an incoming inspection and assessment will be conducted to verify operation and general condition.  If the standard flat rate applies and/or if other arrangements have been made, unless you have specifically requested a ‘calibration service only’, factory services will be rendered without further notice.

Note: Instruments requiring repair, also require system calibration.  If your last factory maintenance interval exceeds 24 months, calibration adjustment only services are subject to review by authorized factory service personnel.

TEST & MEASUREMENT

VINTAGE TEST GEAR: As many of ST’s legacy instruments have been reliably operational in the field for decades – many have reached highly valued vintage test gear status.  These precision instruments require highly specialized mixed technology expertise, unique test setups and often require hand selected graded components and parts to maintain ultra-high performance standards; therefore, depending on specific unit condition, vintage and depth of disassembly/assembly required during the service process, it may be determined that certain functionality or performance criteria may not be possible within the target or budgeted cost range; if this occurs, a service representative will make contact to discuss available options & solutions.

S E R V I C E  C E N T E R  W A R R A N T Y

. . . Labor & Parts are warranted for a period of 90 Days from ship date.